With summer upon us, it’s door knocking season again. While door-to-door sales have been around for a long time, the practice has received a tarnished image due to the deceptive practices of many companies.
Over the past several years, there have been security providers who hire summer help to knock on doors. Their goal is to persuade consumers to buy an alarm system on the spot, even if they are already with another vendor. The representative will install sub-standard systems with minimal coverage and may even abandon equipment that is already in place. The Better Business Bureau warns that deceptive home security sales will rise this summer.
How do you weed out the good companies from the bad? First and foremost, most reputable companies do not engage in high pressure door to door (DTD) sales. The Federal Trade Commission recommends that when sellers come to your door, ask for the contractor’s name, address, phone and license number and what state issued the license. Always ask for proper photo identification.
Most representatives that do DTD sales are part-time, seasonal employees, sometimes just college students looking for work. They have no training in the security industry and do not know how to properly design a security system for your home. Additionally, the hiring company may not do background checks to see if the person has a criminal record. Ask the person at your door how long they have been with the company and if they are trained in the alarm industry.
Most companies that do DTD sales are not local; they are national companies that may not even have technicians available to service your account in the future. Ask who will provide ongoing service.
Door-to-door companies will often use deception to get your business. For example, they may tell you that they work for Advent Security and they want to review your system. We have even had customers tell us that the door-to-door salesperson blatantly lied and said that Advent Security is going out of business or has gone out of business. If this occurs, please call and report this to us immediately at 215-576-7111.
You can cancel the deal. The Federal Trade Commission’s Cooling-Off Rule gives you three business days to cancel if you sign a contract in your home. Even if the system has already been installed, you do not have to give a reason for cancelling!
Please do not hesitate to call Advent Security if you have any questions. If you would like to update your system, Advent offers the latest interactive security; call and one of our security experts will help you determine whether this new technology is right for you and your family.