Advent Security

Current Customers

At Advent Security, we are fully committed to providing outstanding customer service. If you need assistance, please feel free to call us at 215-576-7111, or email us at: info@adventsecurity.com. We also provide a range of online services for our current customers:

Pay Bills

Pay your Advent Security bill online! It is a simple and easy process, but if you have questions please contact us for help. You can also print a form to sign up for Automatic Bill Payments by Credit Card or Bank Account (ACH).

Receive Your Invoice by Email

Go GreenSave Paper and get your invoices online instead of in the mail.  When you go paperless we will send you an email when your invoice is available.  This will not only save time and be more cost effective, but will help us eliminate waste and protect our environment. Sign up here today!

Smart Home and Smart Business Interactive Login

If you currently have Advent Interactive Services, login to view your account at Alarm.com or Total Connect.

Tenant/Occupant Registration

Advent Security offers tenant/current occupant registration for customer’s whose landlord or condominium association supplies the monitoring as part of your lease, rental, or association agreement. This is intended for the use of current occupant(s) only.  You should only complete this registration process if your landlord or condominium association has instructed you to do so.  If you are not sure whether this applies to you, please contact our office at 215-576-7111 option 3.

Service, Upgrades and Additions

If you have a non-emergency service request or would like to make changes to your system, fill out the provided form and we will contact you. Technology is constantly changing and adding security components may be important to keeping you, your family, and/or your business safe.

Printable Forms

Here on the Advent Security web site we have a series of printable forms that you may need to fill out for Advent to keep you safe. If there is a form that you need that is not on the site, please contact us.

Moving Information

Are you planning on moving and don’t know how to proceed with your Advent Security System? On our Moving Information page you can print out the change of ownership form necessary for canceling your service at your old home, and find tips to make your move easier. Or call our office at 215-576-7111 or email our service department service@adventsecurity.com if you need additional help.

Referrals

Do you know someone who could use an Advent Security system? By referring them you may help keep them safe and, if they buy a system, you will be credited $100 into your account for being a loyal customer. Fill out our referral form to help keep those you know safe.

E-mail Updates

Are you looking for a way to keep posted about important information or updates with your security account? If you provide your e-mail address through this form we can quickly contact you with the latest news and you’ll always remain posted.

New Installation Questionnaire

In our continuing effort to provide the best in sales, installation and service, we need your input. Please take a moment to give us your feedback by completing a short survey about your recent Advent Security installation. When you complete the survey, you will be entered in a monthly drawing to win a free month of monitoring.

FAQ for Customers

We’ve tried to answer some of our customers’ most frequently asked questions online.  If you have a question that isn’t answered, please call us!